Parts and Service Commitment

Parts & Service Commitment

With only 24 hours in a day, every minute counts. When you have a Customer Value Agreement (CVA) with Cashman Equipment, your Genuine Cat® Parts will be there when you need them — or we’ll cover costs with the Services Commitment Program.

Cashman Equipment is committed to providing quality service that keeps your machine up and running. As part of our commitment to support you with on-time service, we promise to deliver your parts when promised or we pay.

Parts Availability Commitment

As part of our services commitment with a CVA, your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover costs by crediting you up to $1,000.

Here’s How it Works:

  • Let us know when you need the missing part, and we’ll make sure it’s on the shelf.
  • If you need a maintenance part (as soon as the end of the next business day or Order Need-By Date) and we can’t get it, you will receive Cat Prepaid Credit for the value of the part up to $1,000.
  • If you have a CVA with dealer-performed service and need a repair part, we’ll get it to you as soon as the end of the second business day. If we don’t, you’ll receive Cat Prepaid Credit for the value of the part up to $1,000.
  • Parts Availability Commitment valid on eligible models for all CVA’s entered or renewed on or after July 1, 2021.

Service Response Time Commitment

Just as you are committed to meeting the needs of your customers, CVAs are designed to meet the needs of your operation. You need your machine up and running as much as possible, which depends on fast, quality service.

With the Service Response Time commitment, your CVA ensures you get:

  • Priority Appointment Scheduling ensures your appointment is scheduled right away and at the next available time slot.
  • On-Time Scheduled Service to begin no later than the second day after the initial call or by your requested completion date.
  • Diagnostics Before Arrival so your service appointment runs more quickly once we’re on site.
  • Progress Updates so you and your team know exactly when a machine is being serviced and how soon you can get it back up and running.

Eligible Cat Machine Models

Eligible Cat Machine Models* shall mean all GCI and BCP Cat machines manufactured 10 years or less before the new or renewed CVA contract start date.

  • Articulated Trucks
  • Backhoe Loaders
  • Compact Loaders
  • Dozers (Small & Medium)
  • Hydraulic Excavators
  • Landfill Compactors
  • Mini Excavators
  • Motor Graders (up to 140)
  • Multi-Terrain Loaders
  • Off-Highway Trucks (up to 775)
  • Paving Equipment and Compactors
  • Pipelayers
  • Skid Steers
  • Soil Compactors
  • Telehandlers
  • Track Type Loaders
  • Wheel Dozers (up to 834)
  • Wheel Loaders (up to 990)
  • Wheel Track Scrapers
  • Wheeled Excavators

*Cat 992 Wheel Loaders and 777 Off-Highway Trucks are excluded from the Eligible Cat Machine Models.

Contact us for your CVA solution