- Answer technical requests and inquiries to resolve product problems through diagnosis, personal knowledge and expertise, research, manufacturing contacts and engineering data.
- Recognize document and report product issues and assist in determining root causes that significantly affect customer satisfaction, productivity and/or operations.
- Support our service technicians; parts counter associates, PSSRs and MSRs in answering technical inquiries and requests. Work one-on-one to trouble shoot systems and determine problem root cause.
- Document and communicate major product problems and quality issues to the factory.
Ideal candidate must demonstrate leadership, integrity, teamwork, and provide great customer service. Cashman Equipment also offers great benefits – 401(k), medical, dental, paid holidays, paid personal leave, and more! Visit our Career Search for more details on this position and many others.