Exchange Warranty

Major Component Limited Warranty

Cashman Equipment Company (Cashman) warrants its major rebuilt powertrain components to be free from defects in materials and workmanship for a period of 36 months or 6,000 service meter units (SMUs), whichever occurs first, after installation of the component by Cashman. In certain instances, a prorate will apply.

Cashman Responsibilities:

If a defect in material or workmanship is found during the warranty period, Cashman will provide, at a Cashman service facility:

• Parts, labor, freight, and supplies deemed necessary by Cashman to restore the component to its operating condition just prior to the warrantable failure.
• • Removal and installation (R&I) labor are included if Cashman performed the R&I on the original repair.
• Travel time and mileage for 12 months, if the component was originally installed in the field.
• 100% of the cost of resultant damaged parts that were previously purchased and which are not older than 6 months.

User Responsibilities:

• Timely notification to Cashman of any problems experienced with the component
• Timely access to the machine so Cashman can diagnose and correct any problem with the component.
• Utilization of Cashman's Fluids Analysis Lab, taking oil samples at recommended intervals, and sending samples to Cashman's Fluid Analysis Lab (additional fees apply)
• Performance of all Preventive Maintenance (PM) services as outlined in the Caterpillar Operation and Maintenance manual
• Accurate machine service hour meter
• Proration* of covered costs as defined in the Proration section below
• Betterment parts (those not related to the warrantable failure)
• 50% of the cost of all resultant damaged parts older than 6 months
• All other expenses not listed under Cashman Responsibilities

Limitations:

Cashman is not responsible for failures resulting from:

• Misuse, abuse, neglect and/or accidents.
• Installation of a component into a contaminated system.
• User caused delays in making the component available after being notified of a potential product problem.
• Other parts/components attached during installation.

Powertrain Components:

• Engines
• Transmissions
• Torque Converters
• Differentials
• Wheel Groups
• Final Drives
• Steering Clutches
• Transfer Gears

Note: Alternators, air compressors, freon compressors, electric starters, air starters, water pumps, turbochargers, injectors, fan drives and brake group parts are warranted for 12 months/2,000 hours.

*Proration:

• If the user elects to replace a component with a Cashman Exchange component during the warranty period, or...
• If the component fails after 12 months or 2,000 hours, whichever occurs first, the following proration of covered costs will apply:

The user is responsible for the larger percentage of either: SMUs used (6,000 SMUs) or months used (36 months) If the user pays a prorate of 25% or more when an exchange unit is utilized, the warranty begins again.

Download a copy of our Exchange Component Warranty details